> ## Documentation Index
> Fetch the complete documentation index at: https://otpedge.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Segment users with tags

\---\ntitle: "How to Segment Users with Tags"\ndescription: "Automatically categorize your contacts."\n---\n\nTags are simple labels like `VIP`, `Lead`, or `Churned`. You can add tags manually in the chat interface, or automatically via the API when a user performs a specific action on your website. Use tags to quickly include or exclude groups in your next broadcast.\n